Certification Program

Certification Program

IAAP offers an internationally recognized standard of excellence in certification: Certified Administrative Professional (CAP) and Certified Administrative Professional-Organizational Management (CAP-OM). 

The CAP Exam is a one part exam covering:

18% Communication
16% Organization and Planning
14% Information Distribution
14% Records Management
13% Physical and Information Resources
13% Document Production
8% Financial Functions
4% Human Resources

The OM Exam is a one part exam covering:

36% Organizational Planning
27% Advanced Communication
23% Advanced Administration
14% Team Skills

If you are interested in taking the exam or joining a study group, please contact Stephanie McGuire, CAP-OM at smcguire@uark.edu for more information.


The study sessions for the November 2012 certification exam are being held each Monday from 11:30 am to 12:15 pm on the University of Arkansas campus. If you plan to attend, please contact Stephanie McGuire, CAP-OM at smcguire@uark.edu.

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