Behavioral Competencies: Abilities and characteristics (underlying factors) that help us make the most of technical competencies on the job. These necessary skills ultimately affect our success but we are often uninformed as how essential they are in our development.
In today’s world of instant electronic contact, telecommuting and global communication, it’s easy to think that everyone can do anything. Unfortunately, too many people believe because they have completed a software tutorial program and printed a certificate they have all the skills needed to effectively do a job. It takes more than an on-line training program to make you a successful administrative professional.
Research shows there are six behavioral competency groups that are considered universally important for success in all administrative staff positions:
- Ability to Influence
- Communication for Results
- Information Seeking
- Interpersonal Understanding
- Organizational Awareness
- Focusing on the Bottom Line
These competencies target the HOW factors - HOW people go about getting things done rather than WHAT they know how to do.
- HOW do you take initiative and ensure results in work assignments?
- HOW do you communicate and work with other people?
- HOW do you deal with conflict or obstacles?
And these competencies don’t come in the form of an Adobe PDF file! We can’t download them or get them from a CD Rom. They come from hands-on experience; by definition, experience is a result of direct observation and participation.
Come join the fun as we cover the following six competencies in our monthly membership meetings:
(Note: Feel free to contact Regina Thompson if you wish to get more information about joining us as a guest.
#1 October 1, 2009
(Ability to Influence)
#2 November 5, 2009
(Communication for Results)
#3 February 4, 2010
(Information Seeking)
#4 March 4, 2010
(Interpersonal Understanding)
#5 April 1, 2010
(Organizational Awareness)
#6 May 6, 2010
(Focusing on the Bottom Line)